When will I receive my order?
After you have successfully placed your order, Moontree will conduct a verification process and update you as soon as possible by email.
After your order is verified, you can expect to receive your order within the following time frame:
In West Malaysia: 1 - 6 working days (except Sunday and holidays)
In East Malaysia: 3 - 10 working days (except Sunday and holidays)
Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.
Can I pre-arrange/schedule the date of my delivery?
We regret to inform you that we are unable to schedule deliveries.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner's delivery schedule in your location.
Can I pick up my order at Moontree office?
Yes, you can come to Moontree to pick up your orders. You will no need to pay shipping fee by self-service delivery.