Whenwill I receive my order?
Afteryou have successfully placed your order, Moontree will conduct a verificationprocess and update you as soon as possible by email.
Afteryour order is verified, you can expect to receive your order within thefollowing time frame:
InWest Malaysia: 1 - 6 working days (except Sunday and holidays)
InEast Malaysia: 3 - 10 working days (except Sunday and holidays)
Note:Your tracking number will be available on the courier tracking site in the next24 hours, as the item has only just been shipped.
Can I pre-arrange/schedule the date of my delivery?
Weregret to inform you that we are unable to schedule deliveries.
Do you deliver during weekends and holidays?
Unfortunately,our courier partners are unable to deliver during weekends or public holidays.Please expect to receive your parcel on working days only.
How can I know exact date and time of the delivery?
Weare unable to provide you with an exact date and time of the delivery. Deliverytimes are influenced by product availability, your shipping destination and thecourier partner's delivery schedule in your location.
Can I pick up my order at Moontree office?
Yes,you can come to Moontree to pick up your orders. You will no need to payshipping fee by self-service delivery.