送貨原則

我何時會收到訂書？
您成功下單後，月樹將確認訂單，並盡速以電郵通知近況。
訂單驗證後，您將在以下時間內收到訂書：
西馬：1-6個工作日（不含星期日及公共假期）
東馬：3-10個工作日（不含星期日及公共假期）
注意：發貨後需等24小時，您的包裹追蹤編號方能在快遞公司網站查得遞送進度。

我可否預定包裹送抵時間？
很抱歉，我們無法安排包裹送抵時間。

可否在週末或公共假期送貨？
不好意思，快遞公司無法在週末或公共假期送貨。請預期在工作日接收您的訂書。

我如何得知包裹運抵的確切時間？
我們無法預先告知包裹運抵的確切時間。送抵時間受幾個因素影響：現貨量、運送距離、各地區快遞公司的送貨時間表。

我可否親臨月樹取書？
可以，歡迎到月樹領取訂書。親臨取書者無需支付運費。

Shipping Policy

When will I receive my order?

After you have successfully placed your order, Moontree will conduct a verification process and update you as soon as possible by email.

After your order is verified, you can expect to receive your order within the following time frame:

In West Malaysia: 1 - 6 working days (except Sunday and holidays)

In East Malaysia: 3 - 10 working days (except Sunday and holidays)

Note:Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.

Can I pre-arrange/schedule the date of my delivery?

We regret to inform you that we are unable to schedule deliveries.

Do you deliver during weekends and holidays?

Unfortunately,our courier partners are unable to deliver during weekends or public holidays.Please expect to receive your parcel on working days only.

How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner's delivery schedule in your location.

Can I pick up my order at Moontree office?

Yes,you can come to Moontree to pick up your orders. You will no need to pay shipping fee by self-service delivery.